FAQ

Frequently Asked Questions

  • More information about the pre-visit?
  • The purpose of the pre-visit is:

    Evaluate Wi-Fi coverage of the site and determine any additional needs,

    Verify the conformity of the site according to prerequisites imposed by the manufacturer.

    Once the pre-visit is done, a detailed report is sent to you to provide recommendations:

    • To meet the manufacturer’s prerequisites
    • To offer private and public Wi-Fi access to your site
    • And in terms of IT best practises (cabling, technical rack, Internet line)

    If your site requires the installation of the Citypassenger Wi-Fi system, a purchase order will be sent to you.

  • More information on the onsite installation?
  • As soon as you decide to sign up for our services, we’ll walk you through preparing your site to welcome our technician in the best conditions.

    We first invite you to prepare the site in terms of cabling in accordance with the recommendations of the audit report that will have been provided to you.

    At the same time, you will be asked for various technical information such as your IP addressing plan, which will be used to prepare the necessary hardware, namely a V20 controller and one or more Wi-Fi terminals.

    Throughout the operation, our technical teams are at your disposal to help you in case of difficulty.

    Once these elements have been validated, we will organize with your consent the intervention of a technician. Our Citypassenger expert will carry out the implementation of our solution on your site.

  • More information about our integration method?
  • Integration into our information systems is the key to a successful project; we attach great importance to it.

    For this, we deploy technicians onsite, at your request, to diagnose more precisely the network resources available to you and to which you are entitled, your current and possible future needs.

    In addition, we will conduct a more in-depth study to determine how to optimize your information system and avoid defective equipment and slowdowns.

    It is very important for sites to have optimal Wi-Fi; each site has its specificity.

    To achieve this, our integration teams look after you, today and tomorrow, so that you have the best possible and functional Wi-Fi for your business needs.

  • Why install a Wi-Fi access on your site?
  • Nowadays, the number one issue of car dealerships is connectivity and digitization.

    Indeed, with the arrival of digital technologies, the installation of a Wi-Fi access in your dealership becomes essential.

    With this Wi-Fi access, you will be able to connect all your devices: digital sales tools, tablets, advertising screens, payment terminals…

    In addition, it will allow your customers to connect to a free Wi-Fi Hotspot when they visit the dealership.

  • What is a Guest hotspot?
  • Guest Hotspot is a free Wi-Fi network available to your customers.

    With it, customers visiting your dealership will be able to connect to their mobile devices (smartphone, tablet or laptop) in an easy and secure way.

    These hotspots are increasingly popular in public places such as railway stations or some public parks. They are sometimes even a selection criterion for the customer.

  • What is an SSID?
  • The SSID is the name of your Wi-Fi.

  • What is a VPN?
  • It is a system for creating a direct link between remote computers. This term is particularly used in remote work, as well as for access to cloud computing structures.

  • What is the 802.11 n standard?
  • The 802.11 standard is a set of standards for local wireless networks. It constitutes a coherent whole serving as a working basis for manufacturers developing equipment and services responsible for the implementation of wired and wireless network infrastructures.

  • What is a proxy?
  • Proxy servers can secure and improve access to certain web pages by caching (or copying) them. Thus, when a browser sends a request for a web page that has been previously stored, the response and the display times are improved. The user accesses the site faster and does not saturate the proxy to exit. Proxy servers also enhance security by filtering certain web content and malware.

  • What is WPA authentication?
  • Wi-Fi Protected Access (WPA and WPA2) is a mechanism for secure network type wireless Wi-Fi. It was created in the early 2000s in response to the many and severe weaknesses that researchers found in the previous mechanism, WEP.

  • What is a DNS?
  • The Domain Name System (or DNS) is a service for translating a domain name into information of several types associated with it, including IP addresses of the machine with that name.

  • What is a radius authentication?
  • Remote Authentication Dial-In User Service (RADIUS) authentication is a client-server protocol for centralizing authentication data. The RADIUS protocol makes it possible to link identification requirements and a user base by transporting the authentication data in a standardized manner. The authentication operation is initiated by a RADIUS service client, which may be a NAS (Network Access Server), a wireless network access point, a firewall, a switch, another server.

  • Can I put multiple SSIDs on a terminal?
  • Yes, up to 4 SSIDs as standard.